Privacy Policy

1. Introduction

M2N.IO LTD ("we", "our", "us", or the "Company") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our digital agency services, visit our website, or interact with us in any way.

This policy is compliant with the UK Data Protection Act 2018, the UK GDPR, and other relevant data protection legislation applicable in the United Kingdom.

2. Who We Are

M2N.IO LTD is a digital agency registered in the United Kingdom. We provide various digital services including but not limited to web design, digital marketing, software development, and consultancy services.

3. Information We Collect

3.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Create an account with us
• Request information or services
• Subscribe to our newsletters
• Participate in surveys or feedback
• Contact our customer service
• Apply for a job

This information may include:

• Contact details (name, email address, phone number, postal address)
• Business information (company name, job title)
• Payment information (billing address, payment card details)
• Account credentials
• Correspondence content
• CV and employment history

3.2 Information We Automatically Collect

When you visit our website or use our services, we may automatically collect certain information through cookies and similar technologies, including:

• IP address
• Device information (type, operating system, browser)
• Website usage data (pages visited, time spent)
• Referral source
• Location information
• Network information

3.3 Information From Third Parties

We may receive information about you from:

• Business partners
• Subcontractors
• Analytics providers
• Advertising networks
• Search information providers
• Credit reference agencies

4. How We Use Your Information

4.1 Providing Our Services

• To fulfill our contractual obligations
• To provide the services you requested
• To process payments
• To manage your account

4.2 Communication

• To respond to your inquiries
• To provide customer support
• To send service updates and administrative messages
• To send marketing communications (with consent)

4.3 Improving Our Services

• To analyze usage patterns
• To develop new products and services
• To improve website functionality
• To personalize user experience

4.4 Legal and Security

• To comply with legal obligations
• To enforce our terms and conditions
• To prevent fraud and protect our rights
• To ensure network and information security

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

6. Data Sharing and Disclosures

We may share your personal information with:

6.1 Service Providers

Third parties who perform services on our behalf, such as:

• Hosting providers
• Payment processors
• Email service providers
• Analytics companies
• Marketing platforms

6.2 Business Partners

Companies we work with to provide joint content or services.

6.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process.

6.4 Business Transfers

In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

6.5 With Your Consent

We may share your information with other third parties with your explicit consent.

7. International Data Transfers

We primarily store and process your data within the United Kingdom and European Economic Area (EEA). However, we may transfer your personal information to countries outside the UK and EEA. When we do, we ensure appropriate safeguards are in place in accordance with UK data protection law, which may include:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions recognizing certain countries as providing adequate protection
• Binding Corporate Rules for transfers within a corporate group

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Data backup and recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal requirements

When your data is no longer needed, we will securely delete or anonymize it.

10. Your Rights

Under UK data protection law, you have the following rights:

• Right to be informed about how we use your personal data
• Right of access to your personal data
• Right to rectification if your personal data is inaccurate or incomplete
• Right to erasure (the "right to be forgotten")
• Right to restrict processing of your personal data
• Right to data portability allowing you to obtain and reuse your data
• Right to object to processing based on legitimate interests, direct marketing, or for research/statistics
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.

Types of cookies we use:

• Strictly necessary cookies: Required for the website to function
• Analytical/performance cookies: Allow us to recognize and count visitors
• Functionality cookies: Enable website features
• Targeting cookies: Record your visit to our website and the pages you have visited

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

12. Marketing Communications

We may send you marketing communications if you have:

• Requested information from us
• Purchased services from us
• Provided us with your details when registering for a promotion
• Explicitly consented to receive marketing communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the details below

13. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information.

14. Third-Party Links

Our website and communications may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to read the privacy policies of these third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

17. Complaints

If you have a complaint about our use of your personal information, please contact us directly first, and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: